Dọn phòng

Hệ thống quản lý dọn phòng của SaziHotel giúp tối ưu hóa quy trình vệ sinh và bảo trì phòng khách sạn.

Tổng quan

Module Dọn phòng cung cấp các công cụ hiện đại để:

• Task Management: Quản lý nhiệm vụ dọn phòng tự động
• Staff Scheduling: Phân công nhân viên vệ sinh hiệu quả
• Real-time Tracking: Theo dõi tiến độ dọn phòng real-time
• Quality Control: Kiểm tra chất lượng sau khi dọn
• Maintenance Requests: Báo cáo và xử lý vấn đề bảo trì
• Performance Analytics: Phân tích hiệu suất nhân viên

Các Chức năng Chính

1. Housekeeping Dashboard

Dashboard tổng quan quản lý dọn phòng.

Thống kê Real-time:

Metric	Mô tả
Total Rooms	Tổng số phòng cần quản lý
Rooms to Clean	Số phòng cần dọn hôm nay
In Progress	Số phòng đang được dọn
Cleaned Today	Số phòng đã dọn xong
Inspected	Số phòng đã kiểm tra
Out of Order	Số phòng đang bảo trì

Room Status Overview:

🔴 Dirty (Cần dọn):         15 phòng
🟡 In Progress (Đang dọn):   8 phòng
🟢 Clean (Đã dọn):          45 phòng
🔵 Inspected (Đã kiểm tra): 40 phòng
⚫ Out of Order (Bảo trì):    2 phòng

Tính năng:

• Visual grid view theo tầng
• Filter theo trạng thái
• Quick assign tasks
• Priority marking
• Real-time updates

Xem chi tiết Dashboard

2. Cleaning Tasks (Nhiệm vụ Dọn phòng)

Quản lý danh sách nhiệm vụ dọn phòng.

Task Information:

• Room Number: Số phòng cần dọn
• Task Type: Loại nhiệm vụ
• Checkout cleaning (sau khách check-out)
• Stayover cleaning (khách đang ở)
• Turndown service (chuẩn bị buổi tối)
• Deep cleaning (vệ sinh sâu)
• Priority: Mức độ ưu tiên
• High: VIP rooms, early check-in
• Medium: Standard check-ins
• Low: Vacant rooms
• Assigned To: Nhân viên được phân công
• Status: Trạng thái task
• Pending: Chưa bắt đầu
• In Progress: Đang thực hiện
• Completed: Đã hoàn thành
• Inspected: Đã kiểm tra
• Start/End Time: Thời gian bắt đầu/kết thúc

Task Creation:

Hệ thống tự động tạo tasks khi: - Khách check-out - Đến giờ stayover cleaning (14:00) - Request từ reception - Scheduled deep cleaning

Manual Task Creation:

1. Click New Task
2. Chọn phòng
3. Chọn task type
4. Set priority
5. Assign staff (hoặc để auto-assign)
6. Add notes nếu cần
7. Click Create

Xem chi tiết Tasks

3. Advanced Scheduler

Lập lịch dọn phòng thông minh với AI optimization.

Smart Scheduling:

• Auto-assignment: Tự động phân công dựa trên:
• Staff availability
• Workload balancing
• Room location (minimize walking)
• Staff skills/experience
• Load Balancing: Phân đều công việc
• Time Optimization: Tối ưu thời gian di chuyển
• Break Management: Tự động arrange giờ nghỉ

Scheduling View:

• Gantt chart view theo staff
• Timeline view theo phòng
• Drag & drop để reassign
• Color coding theo priority

Shift Management:

Shift	Time	Rooms per Staff
Morning	08:00 - 14:00	12-15 rooms
Afternoon	14:00 - 20:00	10-12 rooms
Evening	20:00 - 22:00	Turndown only

Xem chi tiết Scheduler

Cleaning Checklist

Checkout Cleaning (45-60 phút)

Bathroom: - [ ] Vệ sinh toilet, sink, bathtub/shower - [ ] Lau gương - [ ] Refill amenities (soap, shampoo, towels) - [ ] Kiểm tra drainage - [ ] Mop floor

Bedroom: - [ ] Strip bed và thay bed linen mới - [ ] Dust furniture - [ ] Vacuum carpet hoặc mop floor - [ ] Empty trash bins - [ ] Refill drinking water - [ ] Check minibar inventory - [ ] Clean windows - [ ] Check A/C, TV, lights

Final Check: - [ ] Ensure all amenities present - [ ] Check for damages - [ ] Check lost & found items - [ ] Report maintenance issues - [ ] Room ready for inspection

Stayover Cleaning (20-30 phút)

Quick Clean: - [ ] Make bed - [ ] Clean bathroom quickly - [ ] Refill amenities if needed - [ ] Empty trash - [ ] Refill water - [ ] Light vacuum - [ ] Arrange guest items neatly

Deep Cleaning (2-3 giờ)

Định kỳ mỗi phòng 1 tháng: - [ ] Steam clean carpet - [ ] Clean behind furniture - [ ] Wash curtains - [ ] Clean air vents - [ ] Deep clean bathroom - [ ] Clean windows thoroughly - [ ] Disinfect all surfaces - [ ] Check và replace worn items

Quality Control

Inspection Process

Room Inspector: - Kiểm tra ngẫu nhiên 20% phòng đã dọn - Kiểm tra 100% phòng VIP - Kiểm tra trước khi guest check-in sớm

Inspection Checklist:

Area	Check Points	Pass/Fail
Cleanliness	No dust, stains, odors	✓/✗
Bed	Properly made, no wrinkles	✓/✗
Bathroom	Spotless, dry, stocked	✓/✗
Amenities	All items present & arranged	✓/✗
Functionality	A/C, TV, lights working	✓/✗

Quality Score:

• 100%: Perfect - No issues
• 90-99%: Good - Minor issues
• 80-89%: Acceptable - Need improvement
• <80%: Failed - Redo required

Action on Failure: 1. Report to staff member 2. Return to room to fix issues 3. Re-inspect after fixing 4. Document for training purposes

Maintenance Requests

Reporting Issues

Khi dọn phòng, staff có thể report các vấn đề:

Common Issues:

Issue Type	Priority	Response Time
Critical	High	<1 hour
- No water
- No electricity
- A/C broken (summer)
Urgent	Medium	<4 hours
- Clogged drain
- Broken furniture
- Door lock issue
Normal	Low	<24 hours
- Light bulb out
- Stained carpet
- Cosmetic damage

Reporting Process:

1. Discover issue during cleaning
2. Take photo of issue
3. Submit maintenance request via app:
4. Room number
5. Issue type
6. Priority
7. Description
8. Photo attachment
9. Continue cleaning other rooms
10. Maintenance team receives notification
11. Track repair status

Staff Management

Staff Performance

KPIs:

Metric	Target	Formula
Rooms per Shift	12-15	Rooms cleaned / Shift
Average Time	45 min	Total time / Rooms
Quality Score	>90%	Passed inspections / Total
Attendance	>95%	Days present / Working days
Guest Complaints	<5%	Complaints / Total rooms

Leaderboard:

Theo dõi performance ranking: - Top performer of the month - Most improved staff - Best quality score - Fastest cleaner (without compromising quality)

Rewards & Recognition:

• Monthly bonus for top performers
• Employee of the month
• Extra day off for excellent quality
• Training opportunities

Training

New Staff Training (1 tuần):

• Day 1-2: Cleaning standards & procedures
• Day 3-4: Shadow experienced staff
• Day 5: Solo cleaning with supervision
• Day 6-7: Quality check & feedback

Ongoing Training:

• Monthly refresher sessions
• New product/equipment training
• Guest service training
• Safety training

Time Standards

Time Allocation

Checkout Cleaning: - Studio/Standard: 45 minutes - Deluxe: 50 minutes - Suite: 60-75 minutes

Stayover Cleaning: - Studio/Standard: 20 minutes - Deluxe: 25 minutes - Suite: 30 minutes

Daily Schedule (Morning Shift):

08:00 - 08:30   Team meeting & assignment
08:30 - 10:30   Clean 4 rooms (checkout)
10:30 - 10:45   Break
10:45 - 12:45   Clean 4 rooms (checkout)
12:45 - 13:30   Lunch break
13:30 - 14:00   Clean 2 rooms (stayover)
14:00           End of shift

Analytics & Reporting

Performance Reports

Daily Report: - Rooms cleaned by staff - Average cleaning time - Issues found - Maintenance requests

Weekly Report: - Staff performance comparison - Quality scores - Productivity trends - Inventory usage

Monthly Report: - Overall efficiency - Cost per room cleaned - Staff turnover - Training needs

Inventory Management

Supplies Tracking:

Item	Current Stock	Min Stock	Reorder
Bed sheets	150	100	✓ Order
Towels	200	150	OK
Shampoo	50 bottles	40	OK
Toilet paper	80 rolls	60	OK
Cleaning solution	5 bottles	3	✓ Order

Auto-reordering: - Set minimum stock levels - Auto-create purchase order when low - Track usage per room - Predict future needs

Mobile App Features

For Housekeeping Staff:

Features: - View assigned tasks - Update task status - Report issues with photos - Request supplies - Clock in/out - View daily schedule

Workflow:

1. Login → View today's tasks
2. Start Task → Mark room as "In Progress"
3. Complete → Mark as "Completed", add photos
4. Report Issues → Submit maintenance request
5. Break → Clock out for break
6. Resume → Clock in, continue tasks
7. End Shift → Clock out, view summary

For Supervisors:

Features: - Monitor all staff real-time - Reassign tasks - Approve/reject work - Quality inspection checklist - Send messages to staff - Generate reports

Best Practices

Efficiency Tips

Tăng tốc độ dọn phòng

• Room grouping: Clean rooms gần nhau liên tục
• Cart organization: Sắp xếp supplies thông minh
• Two-pass method: Collect trash first, then clean
• Top-to-bottom: Clean từ trên xuống dưới
• Wet-before-dry: Apply cleaners, let sit, then wipe

Quality Standards

Đảm bảo chất lượng

• White glove test: Kiểm tra bụi bằng găng tay trắng
• Guest perspective: Nhìn phòng từ góc độ khách
• Signature smell: Ensure pleasant room scent
• Attention to detail: Check corners, under furniture
• Final walkthrough: Review before leaving

Safety

An toàn lao động

• Use proper lifting techniques
• Wear protective equipment (gloves, mask)
• Use "Wet Floor" signs
• Handle chemicals properly
• Report hazards immediately
• Never enter room with "Do Not Disturb" sign

Câu hỏi Thường gặp

Khách yêu cầu không dọn phòng (DND) thì làm sao?

1. Respect the "Do Not Disturb" sign
2. Note in system that room was skipped
3. Contact guest via phone:
4. Ask if they need anything
5. Offer to deliver fresh towels/amenities
6. If DND for multiple days (>2 days):
7. Contact reception to check on guest
8. Hotel policy may require wellness check

Phát hiện đồ vật bị mất trong phòng?

1. Stop cleaning immediately
2. Take photos of room condition
3. Report to supervisor ngay
4. Fill out incident report:
5. Room number
6. Item(s) missing
7. Last known location
8. Staff who cleaned last
9. Supervisor reviews và reports to management
10. Check lost & found

Khách để lại đồ sau check-out?

1. Take photos of items
2. Log in Lost & Found system:
3. Guest name
4. Room number
5. Date found
6. Item description
7. Photo
8. Store in secure lost & found area
9. Reception contacts guest
10. Keep for 30-90 days per policy
11. Donate/dispose after retention period

Phòng quá bẩn, vượt thời gian standard?

1. Notify supervisor
2. Request assistance from another staff
3. Document with photos
4. May charge guest extra cleaning fee
5. Update task status with extra time spent

Làm sao để ưu tiên phòng nào dọn trước?

Priority Order: 1. VIP/Suite rooms (always first) 2. Early check-in requests (guests waiting) 3. Stayover - out of service (guest is waiting outside) 4. Regular check-in (arrival 14:00+) 5. Vacant rooms (no immediate need)

Hệ thống sẽ tự động sort tasks theo priority.

Liên kết Nhanh

• Dashboard - Housekeeping Dashboard
• Tasks - Cleaning Tasks
• Advanced Scheduler - Smart Scheduling

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